Frequently asked questions:
- Where to buy
- How to order
- Shipping & Delivery
- Warranty and return policies
- Information about specific products
- How to customise products with your name (promotions only)
WHERE TO BUY
a) Where can I find Tramontina products in Australia?
Tramontina products are available through a number of selected retailers throughout Australia. They include:
- - King of Knives
- - Chef King
- - Big W
- - Woolworths
- - Domayne
- - Specialty Shops
b) I contacted the companies above and they do not have the product I`m looking for. Where else can I find it?
Please send us an e-mail to firstname.lastname@example.org with your details (name, phone and address) explaining what item specifically you`re looking for and we will assist you.
- HOW TO ORDER
a) How can I place an order?
b) What are the payment methods?
c) Can I cancel or change my order?
d) How can I view my order?
Please visit the ordering section on customer service for further information.
- SHIPPING & DELIVERY
a) Where can I see the status of my order?
You can view your orders with www.tramontina.com.au anytime by logging into your customer account. After logging in, click on 'My Orders' on the right. There, you`ll have the Eparcel tracking number. You can visit www.australiapost.com and track your parcel.
b) Orders can be shipped overseas?
No. Orders are only shipped within the Australian territory. In case you`re from overseas, please contact us with your enquires and we`ll assist you.
WARRANTY & RETURN POLICY
a) I have a faulty product, how can I claim for the warranty?
b) My product has arrived damaged. What should I do?
Please visit the warranty and return policies on the customer service section for more information.
- INFORMATION ABOUT SPECIFIC PRODUCTS
a) Where can I find or download the instructions manual and recipe book?
b) Where can I buy spare parts?
You can go to the cookware section in this website. Click on pressure cookers and select the model that you have. You`ll be able to see the spare parts available as well as download the instructions manual and recipe book. You can download them by clicking on “product downloads” tab right under the images of the product.